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CX Takes Heart Stage for Cisco


October 4th marks the tenth anniversary of CX Day, a day designed to acknowledge and have a good time the important significance of the client expertise (CX) and the neighborhood and firms that assist CX. However in the future isn’t sufficient for us at Cisco: we’re on the brink of kick off a complete week of CX-related occasions referred to as CX on Tour! We’re extending the celebration to reflect the extraordinary influence CX brings to Cisco and supply better consciousness round our prime precedence: serving to prospects transfer seamlessly from implementation to integration to innovation.

Why is Buyer Expertise vital?

Our prospects are on the coronary heart of every part we do. A seamless, constructive expertise is vital to our prospects’ journey, from the primary particular person they meet to each ensuing Cisco engagement that follows.

Clients need options to their issues; they need Cisco to ship enterprise outcomes. Our job isn’t performed after they buy a product. Whereas we’re definitely targeted on product innovation, our most vital purpose is to unravel buyer issues and rework their expertise with us. Our mission is to ship the absolute best expertise with our know-how, our companies, and our individuals – all through the client’s complete journey.

In every interplay and at each single touchpoint, the client journey ought to be seamless and exceed all expectations. It begins with how simple it’s to purchase, onboard, implement, and undertake the product. It extends to how efficiently prospects obtain their enterprise objectives, whether or not that’s enhancing upon their present funding, increasing into a brand new market, or constructing new customer-facing services and products.

We wish our prospects to appreciate the complete worth of their engagements with us. In a multi-cloud world with numerous suppliers and software program with ever-expanding options, they want a strategic accomplice that provides the human contact together with digital innovation.

Cisco CX and DISH Wi-fi

For example, final fall, we introduced a Cisco-DISH partnership that features Cisco CX offering a wide range of skilled and Enterprise Crucial Providers (BCS). However what about outcomes? Satish Sharma, SVP of Service Supply for DISH, famous “The dedication of the Cisco CX workforce has made such an enormous distinction.” He added, “By way of community design, implementation, and deployment, Cisco has been a fantastic strategic accomplice for DISH” and “key to our success.”

CX On Tour for Clients and Companions Throughout CX Week

We’re excited to supply a digital, on-demand occasion for our prospects and companions which takes them behind the scenes with distinguished engineers, subject material consultants, and IT executives from Cisco Buyer Expertise (CX) and our accomplice organizations. This digital buyer occasion provides you entry to roundtable movies, webinars, blogs, and extra.

Right here’s a sampling of what we’ve deliberate for the week:
• I’m becoming a member of Aaron “AB” Belinfanti, the host of Cisco Tech Beat, on October third: We’ll be discussing the important significance of a fantastic buyer expertise.
• There’s a fascinating roundtable dialogue, “Driving Success Utilizing Buyer Expertise Designed for a Digital World,” that includes thought leaders from Cisco and leaders from the Buyer Expertise Professionals Affiliation (CXPA).
• An insightful fireplace chat with Alistair Wildman, SVP, Buyer Expertise Americas and a distinguished engineer targeted on what it takes to supply the perfect expertise to your workers in a hybrid world. And way more.

CX On Tour For Our Workers

And we all know that the best-in-class buyer experiences begin with our workers and the tradition at Cisco. All Cisco workers are invited to affix an inside CX Week expertise to have interaction, study, and get impressed by the superb issues we are able to accomplish for our prospects.

To additional assist the CX neighborhood, Cisco has joined the Buyer Expertise Professionals Affiliation (CXPA), a world group devoted to the development and cultivation of CX. We at the moment are an official sponsor of CX Day – try the superb line up of what CXPA has deliberate.

Buyer expertise is a prime precedence for Cisco, and through CX Week, we hope you’ll be part of us as we have a good time with the worldwide CX neighborhood.

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